Introduction
Our commitment to protecting your information.
Welcome to Worldwide Exporter. We operate a global business-to-business marketplace that connects buyers, suppliers, manufacturers, exporters, importers, wholesalers, distributors and other business users.
This Privacy Policy describes how we collect, use, disclose, protect and retain information when you access or use our website, submit an enquiry, register an account, list a business or product, communicate with another user or use any of our related services.
By accessing or using Worldwide Exporter, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information provided directly and collected automatically.
Depending on how you use our platform, we may collect the following categories of information:
Personal Information
Your name, email address, telephone number, designation, country, city and other contact details.
Business Information
Company name, business address, business category, registration details, website, products, services and company profile information.
Account Information
Login details, account preferences, profile details, subscription information and account activity.
Enquiries and Communications
Messages, product enquiries, quotations, support requests, feedback and correspondence sent through our platform.
Technical Information
IP address, browser type, operating system, device information, referring pages, access time and website activity.
Payment Information
Transaction details and payment status. Payment card or banking information may be processed by authorised third-party payment providers.
How We Use Your Information
Purposes for processing personal and business information.
We may use the collected information to:
- Create, maintain and manage your user or business account.
- Publish and display business profiles, product listings, trade leads and other information submitted by you.
- Connect buyers with suppliers, manufacturers, exporters and other business users.
- Process enquiries, requests, subscriptions, payments and customer support communications.
- Verify identities, business details and the authenticity of submitted information.
- Personalise your website experience and recommend relevant businesses, products or services.
- Send account notifications, service announcements, promotional communications and marketplace updates.
- Detect, investigate and prevent fraud, spam, abuse, security incidents and unlawful activities.
- Analyse website performance, user behaviour and service effectiveness.
- Comply with applicable legal, regulatory and contractual obligations.
Legal Basis for Processing
The grounds on which information may be processed.
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
- Your consent.
- Performance of a contract or steps taken before entering into a contract.
- Compliance with legal or regulatory obligations.
- Our legitimate interests in operating, improving, protecting and promoting the marketplace.
- Protection of the rights, safety and interests of our users, business partners or the public.
How We Share Information
Circumstances where information may be disclosed.
As a B2B marketplace, certain information submitted by users may be visible to other visitors and registered users. This may include company profiles, contact details, product listings, business categories, trade leads and enquiry information.
We may also share information with:
- Service providers assisting with hosting, analytics, communications, verification, customer support, marketing and payment processing.
- Buyers, suppliers or business users when you submit an enquiry or request a quotation.
- Government authorities, regulators, courts or law enforcement agencies where legally required.
- Professional advisers, including lawyers, accountants, auditors and insurance providers.
- A buyer, investor or successor in connection with a merger, acquisition, financing, restructuring or sale of business assets.
Users should avoid publishing confidential, sensitive or unnecessary personal information in publicly visible business profiles or product listings.
Data Security
Measures used to protect your information.
We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include secure servers, access controls, monitoring, encryption where appropriate and internal data management procedures.
No internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
Data Retention
How long information may be retained.
We retain personal and business information for as long as necessary to provide our services, maintain user accounts, fulfil the purposes described in this policy, resolve disputes, prevent fraud and comply with legal obligations.
Some information may remain in backups, transaction records, security logs or legal records after an account is closed or information is removed from public view.
Your Privacy Rights
Choices available regarding your information.
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities.
- Request a copy of your information in a portable format.
- Opt out of promotional emails by using the unsubscribe option provided in the communication.
- Lodge a complaint with an appropriate data protection or regulatory authority.
We may request identity verification before processing a privacy-related request.
International Data Transfers
Processing information across different countries.
Worldwide Exporter operates as a global B2B platform. Your information may be accessed, stored or processed in countries other than the country where you are located.
Where required, we take reasonable steps to ensure that international data transfers are carried out using appropriate legal and contractual safeguards.
Third-Party Websites and Services
External links are governed by separate privacy policies.
Our website may contain links to third-party websites, payment gateways, social media platforms, advertisements or external services.
We are not responsible for the privacy, security, accuracy or content practices of third-party websites. You should review the privacy policy of each external website before providing personal information.
Children’s Privacy
Our services are intended for business users and adults.
Worldwide Exporter is intended for businesses, professionals and individuals who are legally capable of entering into binding agreements.
We do not knowingly collect personal information from children who are below the minimum legal age applicable in their jurisdiction. If such information is identified, we may take reasonable steps to remove it.
Changes to This Privacy Policy
This policy may be updated from time to time.
We may update this Privacy Policy to reflect changes in our services, technology, business practices, legal requirements or regulatory obligations.
The revised policy will be posted on this page with an updated effective date. Your continued use of the website following an update indicates your acknowledgement of the revised policy.
Contact Worldwide Exporter
For questions, concerns, corrections or requests regarding this Privacy Policy or your personal information, please contact our support team.