Refund Policy
This policy explains how refund requests for eligible paid services on Worldwide Exporter are reviewed.
Last updated: 07 September 2026
1. Scope
This Refund Policy applies to payments made directly to Worldwide Exporter for memberships, promotional packages or other paid platform services. Transactions negotiated directly between buyers and suppliers are independent business transactions and are not payments collected by Worldwide Exporter unless expressly stated otherwise.
2. When a Refund May Be Considered
A refund request may be reviewed where there is a verified duplicate payment, an incorrect charge caused by a platform billing error, or a paid service that Worldwide Exporter is unable to provide. Any approved refund is limited to the amount actually received for the affected service.
3. Services Already Activated or Delivered
Fees for services that have already been activated, delivered, consumed or substantially performed may be non-refundable to the extent permitted by applicable law. This can include listing visibility, promotional placement, membership benefits, lead access or other digital services that have already been made available.
4. How to Request a Review
Send your request through our Customer Support page and include the account email, payment reference, payment date, amount and the reason for the request. We may ask for supporting information to verify the transaction and service status.
Contact Customer Support5. Processing
Approved refunds are normally returned through the original payment method where technically possible. Bank, card network, payment gateway or settlement timelines are outside our direct control, so the time taken for a credit to appear may vary.
6. Statutory Rights
Nothing in this policy limits any refund, cancellation or consumer right that cannot lawfully be excluded under applicable law. Where mandatory law provides greater protection, that law will apply.
7. Policy Changes
We may update this policy when our services, payment processes or legal obligations change. The current version will be published on this page with the updated date.